Network Operations Center Engineer
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Key skills for this role
About the Role
The company is seeking a Network Operations Center Engineer to act as first-level troubleshooting support for network faults, customer care, and carrier cases. The role requires 6-7 years of experience in IGW network for telecom, deep knowledge of SIP, SS7, SIGTRAN, H.
Key Skills for This Role
Responsibilities
- Act as first level of troubleshooting support in Service Operation Center for Network Faults, Customer care and Carrier cases
- Verification and execution of incidents related to network operations and automation
- Responsible for Network/Fault Trouble Tickets and highlight aging and repeated TTs
- Handle troubleshooting/resolving Fault Management, Customer & Carrier complains
- Provide on time technical support to monitoring team for all issues
- Escalate and involve Second Line operations teams as needed
- Perform periodic analysis of incident reports to proactively prevent issues
- Run network health check reports/queries/scripts and highlight findings
- Handle daily Incidents/TTs as per du operation policies
- Establish and maintain effective relationship with internal and external parties
- Keep Team Lead and Manager updated with regular progress reports
- Prepare/Maintain up to date documentation Manual/diagrams of existing devices/solutions
Requirements
- Minimum 6 to 7 years of experience in IGW Network for telecommunication industry
- Thorough knowledge about call routing on the Soft switch
- Knowledge of SIP protocol and capability of analysing traces
- Deep Knowledge of protocols like SIP, SS7, SIGTRAN, H.248, and Q.931
- Knowledge of IP networks and basic understanding of routing protocols
- Idea of network performance KPI's like ASR, ACD, NER
- Knowledge of ITIL framework
- Experience in Huawei Soft switches (ATCA SoftX3000, ISBC, UMG8900) and Huawei U2000
- Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC
Full Job Posting
Job Purpose
- Act as first level of troubleshooting support in Service Operation Center for Network Faults, Customer care and Carrier cases under incident management process for all du IGW & Fixed Voice Network.
- Verification and execution of all incidents related to network operations, network automation and other operational activities.
- Responsible of Network/Fault Trouble Tickets and highlight the aging and repeated TTs for next level of escalation.
Key Accountabilities
- Handle troubleshooting/resolving Fault Management, Customer & Carrier complains.
- Provide on time technical support to monitoring team for all issues.
- Escalate and involve Second Line operations teams on time.
- Perform periodic analysis of incident reports to proactively prevent issues.
- Run network health check reports/queries/scripts and highlight findings.
- Handle daily Incidents/TTs as per du operation policies.
- Establish and maintain effective relationship within du and external parties.
- Keep Team Lead and Manager up to date with regular progress reports.
- Prepare/Maintain up to date documentation Manual/diagrams of existing devices/solutions.
- Ensure monitoring and analysis of vendor performance for incident handling.
- Prepare incidents related technical reports and documentation.
- Support new project/services acceptance from SOC Operations.
Minimum Experience
- Minimum 6 to 7 years of experience in IGW Network for telecommunication industry.
- Thorough knowledge about call routing on the Soft switch.
- Through knowledge about pre and post digit analysis in class 4 gateways.
- Knowledge of SIP protocol and capability of analysing traces.
- High level idea of service flow within the fixed voice network and IGW's.
- Knowledge of IP networks and basic understanding of routing protocols.
- Deep Knowledge of protocols like SIP, SS7, SIGTRAN, H.248, and Q.931.
- Idea of network performance KPI's like ASR, ACD, NER.
- Knowledge of ITIL framework.
- Experience in Huawei Soft switches Huawei ATCA SoftX3000, ISBC, UMG8900, Alarm & Performance Monitoring using Huawei U2000.
- Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC.
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