dayforce
Network Operations Center Engineer
Eci
Bengaluru, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
Windows ServerMicrosoft AzureVMware vCenterHyper-VITSMMicrosoft 365
Free
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Windows ServerMicrosoft AzureVMware vCenter
Key Skills for This Role
Windows ServerMicrosoft AzureVMware vCenterHyper-VITSMMicrosoft 365
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About ECI
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world .
We are seeking a motivated and customer-focused Systems Monitoring Engineer to join our 24x7 monitoring team. The ideal candidate will have foundational knowledge of Windows Server, Microsoft Azure, and datacenter operations. This role is responsible for monitoring infrastructure alerts, performing initial troubleshooting, escalating incidents when required, and ensuring timely response to operational events.
Key Responsibilities
- Monitor servers, applications, network devices, and cloud infrastructure using monitoring tools.
- Monitor and perform initial troubleshooting of infrastructure alerts including server down, server reboot, service failures, disk space utilization, performance issues, ensuring timely response and escalation when required.
- Monitor and manage virtualized infrastructure across Microsoft Azure, VMware vCenter, and Hyper-V, including VM provisioning support, power operations, health verification, resource utilization checks, and troubleshooting of virtual machine-related incidents.
- Create, update, and manage incidents in the ITSM platform.
- Escalate issues to specialized teams following documented procedures.
- Perform basic administration and troubleshooting of Windows Server environments.
- Follow shift handover procedures and ensure critical alerts are actively tracked until resolution.
- Participate in major incident management and bridge calls when required.
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