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Network Operation Specialist

EXL
Noida, IND
Mid
Hybrid
Discovered 2 weeks ago
excelpower-biservicenow
Free

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Responsibilities

  • Capacity Planning & Demand Forecasting
  • Conduct periodic capacity assessments across WAN, Internet, MPLS.
  • Analyze utilization trends and forecast future bandwidth requirements based on business growth and technology adoption.
  • Recommend capacity augmentation, optimization, and technology refresh strategies.
  • New Business & Site Onboarding
  • Lead telecom readiness for new business launches, office expansions, relocations, and site setup initiatives.
  • Manage end-to-end telecom provisioning, including bandwidth planning, circuit ordering, commissioning, and testing.
  • Coordinate with telecom providers and internal stakeholders to ensure timely delivery service aligned with project timelines.
  • Support infrastructure integration for mergers, acquisitions, and strategic business initiatives.
  • Resiliency, Redundancy & SPOF Elimination
  • Work with Service provider to mitigate the Single points of failure across telecom infrastructure, service providers, PoPs, and last-mile connectivity.
  • Design and recommend resilient network architectures with adequate redundancy and failover mechanisms.
  • Ensure business-critical locations have appropriate telecom diversity and backup connectivity.
  • Participate in disaster recovery and business continuity planning.
  • Telecom Optimization & Cost Management
  • Drive bandwidth right-sizing, circuit rationalization, and utilization optimization initiatives.
  • Perform billing validation, contract compliance reviews, and telecom expense management.
  • Identify and implement cost-saving opportunities while maintaining service quality and performance.
  • Support budgeting, forecasting, and telecom procurement activities.
  • ISP / Provider Governance & SLA Management
  • Manage relationships with ISPs, telecom carriers, and managed service providers.
  • Conduct periodic SLA, KPI, and performance reviews with telecom partners.
  • Drive escalation management and ensure timely resolution of chronic service issues.
  • Ensure providers meet contractual commitments, service obligations, and delivery timelines.
  • Documentation, Reporting & Stakeholder Communication
  • Maintain accurate telecom inventory, network diagrams, circuit database, provider contacts, and SOPs.
  • Publish periodic reports on capacity, performance, incidents, risks, cost optimization initiatives, and service health.
  • Provide executive-level updates and recommendations to management and business stakeholders.
  • Collaborate with cross-functional teams to support operational and strategic objectives.
  • Basic knowledge of LAN/ WAN & Telecom Technologies
  • LAN, WAN, WLAN, Campus and Branch Network Architecture.
  • TCP/IP, DNS, DHCP, NAT, QoS, VLANs, Subnetting, Routing and Switching concepts.
  • Network availability, redundancy, load balancing, and high-availability design principles.
  • MPLS, Internet, DIA, Broadband, P2P, IPLC, and Ethernet services.
  • Last-mile technologies and telecom provider ecosystems.
  • Carrier diversity, circuit commissioning, testing, and lifecycle management.
  • Network Monitoring & Analytics
  • Experience with Network Monitoring Systems (NMS), performance monitoring, and capacity reporting tools.
  • Ability to interpret utilization, latency, packet loss, and availability metrics.
  • Experience with tools such as Spectrum, SolarWinds, PRTG, or equivalent.
  • Reporting & Tools
  • Proficiency in Microsoft Excel, Power BI, and data analysis/reporting.
  • Working knowledge of ITSM tools such as ServiceNow.
  • Ability to develop dashboards, capacity reports, and executive summaries.
  • Capacity Planning & Demand Forecasting - Conduct periodic capacity assessments across WAN, Internet, MPLS. - Analyze utilization trends and forecast future bandwidth requirements based on business growth and technology adoption. - Recommend capacity augmentation, optimization, and technology refresh strategies. New Business & Site Onboarding - Lead telecom readiness for new business launches, office expansions, relocations, and site setup initiatives. - Manage end-to-end telecom provisioning, including bandwidth planning, circuit ordering, commissioning, and testing. - Coordinate with telecom providers and internal stakeholders to ensure timely delivery service aligned with project timelines. - Support infrastructure integration for mergers, acquisitions, and strategic business initiatives. Resiliency, Redundancy & SPOF Elimination - Work with Service provider to mitigate the Single points of failure across telecom infrastructure, service providers, PoPs, and last-mile connectivity. - Design and recommend resilient network architectures with adequate redundancy and failover mechanisms. - Ensure business-critical locations have appropriate telecom diversity and backup connectivity. - Participate in disaster recovery and business continuity planning. Telecom Optimization & Cost Management - Drive bandwidth right-sizing, circuit rationalization, and utilization optimization initiatives. - Perform billing validation, contract compliance reviews, and telecom expense management. - Identify and implement cost-saving opportunities while maintaining service quality and performance. - Support budgeting, forecasting, and telecom procurement activities. ISP / Provider Governance & SLA Management - Manage relationships with ISPs, telecom carriers, and managed service providers. - Conduct periodic SLA, KPI, and performance reviews with telecom partners. - Drive escalation management and ensure timely resolution of chronic service issues. - Ensure providers meet contractual commitments, service obligations, and delivery timelines. Documentation, Reporting & Stakeholder Communication - Maintain accurate telecom inventory, network diagrams, circuit database, provider contacts, and SOPs. - Publish periodic reports on capacity, performance, incidents, risks, cost optimization initiatives, and service health. - Provide executive-level updates and recommendations to management and business stakeholders. - Collaborate with cross-functional teams to support operational and strategic objectives. Basic knowledge of LAN/ WAN & Telecom Technologies - LAN, WAN, WLAN, Campus and Branch Network Architecture. - TCP/IP, DNS, DHCP, NAT, QoS, VLANs, Subnetting, Routing and Switching concepts. - Network availability, redundancy, load balancing, and high-availability design principles. - MPLS, Internet, DIA, Broadband, P2P, IPLC, and Ethernet services. - Last-mile technologies and telecom provider ecosystems. - Carrier diversity, circuit commissioning, testing, and lifecycle management. Network Monitoring & Analytics - Experience with Network Monitoring Systems (NMS), performance monitoring, and capacity reporting tools. - Ability to interpret utilization, latency, packet loss, and availability metrics. - Experience with tools such as Spectrum, SolarWinds, PRTG, or equivalent. Reporting & Tools - Proficiency in Microsoft Excel, Power BI, and data analysis/reporting. - Working knowledge of ITSM tools such as ServiceNow. - Ability t

Qualifications

  • Bachelor Degree 4 Years

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