Network Operation Engineer- VOIS

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

Act as a key escalation point for complex network issues and high-severity incidents across enterprise network infrastructure.

Lead troubleshooting and resolution for technologies including VRF, BGP, OSPF, EIGRP and ACI.

Maintain and manage highly resilient, secure and cost-effective IT infrastructure, including Cisco Catalyst, Cisco Nexus, Cisco ACI, Cisco ASR, Cisco Catalyst Center and Cisco Wireless Wi-Fi 6 and 7 networks.

Provide 3rd line support and ensure timely resolution of network incidents.

Monitor network performance, analyse capacity reports and identify opportunities to improve network quality and customer experience.

Support MTTR reduction by managing tickets effectively and focusing on timely service restoration.

Collaborate with Design, Engineering, NOC, Security, Core, IPBB, Change Management, MIM and CSB teams to deliver network changes, upgrades and deployments.

Perform root cause analysis and contribute to continuous improvement initiatives.

Maintain accurate documentation, including network diagrams, configurations and operational procedures.

Participate in change management processes and apply risk mitigation during deployments.

Work with vendors for support, escalation and resolution of hardware or software issues.

Identify opportunities to automate or digitise documentation and improve ways of working for the team.

You have experience in network operations and are confident supporting routing, switching, wireless, data centre and security technologies.

You have hands-on knowledge of enterprise network infrastructure, including Cisco Catalyst, Cisco Nexus, Cisco ACI, Cisco ASR, Cisco Catalyst Center, Wireless LAN Controllers and Cisco Wireless networks.

You are experienced with network monitoring tools such as SolarWinds, NetFlow and Wireshark, with additional exposure to tools such as Netcool, Cisco PI or other monitoring platforms.

You understand ticket management platforms such as Remedy and can support service availability and SLA performance for

You can work effectively with cross-functional teams and vend

Experience with scripting and automation tools such as Python or Ansible would be an advantage.

Opportunity to work on enterprise-scale network infrastructure across routing, switching, wireless and data centre environments

Exposure to modern Cisco technologies, including Cisco Nexus, ACI, ASR, Catalyst Center and Wi-Fi 6 and 7 network

The chance to contribute to incident resolution, service improvement, risk mitigation and operational excellence

Scope to support automation, documentation improvement and continuous improvement initiatives.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.