Network Engineer- Subject Matter Expert

• Use information technology expertise and/or industry-focused experience in fulfilling the interpreted customer specification.
• Provide thought leadership related to current and future customer plans with regard to the ongoing efforts.
• The Subject Matter Expert may also serve in a quality control role for completed tasks and plan reviews.
• Manage all or part of the forward-leaning technical initiatives (e.g., pilot initiatives, analysis of alternatives, authority to test) as it relates to data, voice, WiFi, and cloud.
• Ensures all critical/high and/ or VIP incidents or service requests are tracked, monitored, attended to or resolved promptly and efficiently within service level targets and/or scheduled timeframes.
• Act as primary technical POC for government customer Division Level leadership to ensure mission objectives and technical vision is executed.
• Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department.
• Report and analyze all operational and performance-based metrics to identify service improvement and/or training initiatives.
• Identify, notify, and address operational/system deficiencies promptly with Government Stakeholders and Program Manager.
• Consults, researches, recommends, and implements new data solutions into the enterprise.
• Must be willing and able to learn and retain information.
• Must be able to work independently and in team environments.
• Good oral and written communication skills

Supervisory Responsibility Will be required for this position.

Work Environment This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.

The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites, and building systems in a variety of climates, site locations, and working conditions.

Position Type/Expected Hours of Work This is a full-time position.

Typical days and hours of work are Monday through Friday, 6:00 a.m. to 5 p.m.

Evening and weekend hours required, as required by business need.

Telework Policy After 30 days of full-time employment, employees may have the option to work a combination of on-site and remote, depending on workload requirements.

Approval from ANG Leaders and the government is required, along with a signed document that outlines the guidance and rules for telework.

Please note that this is a privilege, and ANG/The government may change the policy at any time during employment.

Travel Travel is primarily local during the business day, although about 10% out of the area and overnight may be expected.