Network Engineer
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Key skills for this role
About the Role
Provide L1/L2 network support, monitor performance, troubleshoot incidents, and maintain documentation while ensuring compliance with security policies and operational procedures.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Provide L1 / L2 network support for enterprise customer environments.
- Monitor network performance, availability, and capacity using monitoring tools.
- Diagnose and resolve network incidents, including LAN, WAN, WLAN, and basic security issues.
- Perform basic configuration and maintenance of network devices under change management.
- Support routing, switching, and wireless infrastructures.
- Handle common operational tasks such as:
- VLAN creation and assignment
- IP address management
- Port configuration and troubleshooting
- Backup and restore of network device configurations
- Support VoIP and unified communications networks (basic level).
- Participate in planned network changes, upgrades, and migrations.
- Escalate complex technical issues to senior engineers or vendors.
- Maintain accurate network documentation, diagrams, and operational runbooks.
- Ensure compliance with security policies, SLAs, and operational procedures.
- Actively learn new networking technologies and tools used by TechVerse projects.
Core Networking Fundamentals
- Strong understanding of:
- OSI and TCP/IP models
- IPv4 addressing and subnetting
- Switching concepts (MAC address table, ARP, trunking)
- Routing basics (static routing, default routes, basic OSPF concepts)
- Knowledge of:
• VLANs, STP, EtherChannel
- Inter-VLAN routing (basic)
Network Protocols & Services
- Hands-on experience with:
- DNS, DHCP
- NAT & basic WAN connectivity
• ICMP, TCP, UDP
- Ability to analyze packet flow and identify connectivity issues.
- Practical experience with:
- HP / Aruba switches
- Avaya networking and/or Avaya Voice
- Similar enterprise vendors (Cisco, Juniper, Fortinet, etc.)
- Ability to:
- Configure basic switch and router settings
- Perform firmware upgrades under supervision
- Replace and onboard network devices
Wireless Networking
- Basic understanding of:
- WLAN concepts
- Access point configuration
- SSIDs, security modes, and coverage basics
Network Security (Basic)
- Familiarity with:
- Firewalls (basic rule concepts)
- ACLs and port security
- Network segmentation and security best practices
- Understanding of common security threats at a high level.
Monitoring & Troubleshooting Tools
- Proficient in using:
- ping, traceroute, arp, nslookup
- Experience working with ticketing systems and SLA-driven environments.
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