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Network Engineer II – Operations Support
CBTS
Cincinnati, USA
Full-time
Senior Level
Hybrid
USD 63000-92000 yearly
Discovered 1 weeks ago
Free
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- Troubleshoot and resolve incidents, repair cases, and operational tasks across multi-vendor network and security environments.
- Support production operations for Juniper Mist, Palo Alto Prisma Access, Palo Alto Prisma SD-WAN, Cisco Meraki, Arista Velocloud, and related routing, switching, wireless, SD-WAN, SASE, and security platforms.
- Demonstrate solid knowledge of BGP and other routing protocols, including the ability to analyze routing behavior, isolate issues, and implement corrective actions in production environments.
- Perform root cause analysis for recurring incidents and service-impacting events, and document findings, corrective actions, and preventive recommendations.
- Execute service requests, standard changes, and operational tasks in accordance with defined procedures, change controls, and service level expectations.
- Participate in an on-call rotation and provide after-hours support for high-priority incidents, outages, and customer escalations as needed.
- Collaborate with customers, carriers, vendors, managed service providers, and internal engineering teams to troubleshoot complex issues and drive timely resolution.
- Maintain accurate case notes, knowledge articles, network documentation, and operational runbooks to support consistent service delivery.
- Identify recurring issues and opportunities for operational improvement, and contribute to process, tooling, and service quality enhancements.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant work experience.
- CCNA, JNCIA, or equivalent networking certification required; CCNP, PCNSA, or other advanced network/security certifications preferred.
- 5+ years of experience in network engineering, network operations, or managed services support, including hands-on experience supporting production enterprise environments.
- Strong troubleshooting skills across multi-vendor network and security environments.
- Hands-on operational experience with Juniper Mist, Palo Alto Prisma Access, Palo Alto Prisma SD-WAN, Cisco Meraki, and Arista Velocloud is strongly preferred.
- Demonstrated understanding of BGP and other routing protocols, including route analysis, path selection, peering concepts, failover, and traffic flow troubleshooting.
- Solid knowledge of routing and switching, wireless networking, firewalls, VPNs, remote access, SD-WAN, SASE, and network security fundamentals.
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