Network Engineer (Greenbelt, MD)

Responsibilities include (but may not be limited to)

• Provide campus-wide network and technology support
• Installing, cabling, supporting, and maintaining IT equipment
• Support audio-visual conference room equipment for both legacy and new installation
• Evaluating and recommending necessary product maintenance activities and upgrades
• Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations
• Monitoring data traffic and controls network resource performance to ensure high-quality transmission
• Demonstrating a high level of customer service, professionalism, and end-user support to a large VIP customer
• Performing preventative maintenance inspections and ongoing patching of conference room equipment
• Supporting root cause analysis activities of conference room incidents
• Identifying, troubleshooting, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes
• Resolving work orders for Network, VOIP, and conference room equipment
• Resolving incidents according to service level agreements for IT and AV equipment
• Analyzing possible solutions using standard procedures
• Completing work with a moderate level of guidance and direction
• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents
• Working within guidelines and policies
• Constructing components, subunits, or simple models or adapting standard equipment to troubleshoot and correct malfunctions
• Following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment
• Conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and recording test data