Network Troubleshooting (25%) – Resolve issues across Layer 2, Layer 3, MPLS, SIP, OTN, BGP, ERPS, and other transport protocols using thought-driven analysis and hands-on expertise.
Network Design & Architecture (20%) – Design and plan infrastructure for residential, commercial, and internal systems with a focus on redundancy, survivability, and scalability.
Equipment & Services Configuration (15%) – Configure and optimize equipment from Cisco, Ciena, Calix, and Metaswitch to support new builds, upgrades, and service deployments.
Technology R&D (10%) – Stay ahead of the curve by evaluating new hardware, software, and network technologies to improve service delivery and reliability.
Internal & Customer Communication (10%) – Collaborate with internal teams and external customers to coordinate installations, maintenance, and service turn-ups with minimal disruption.
Implementation & Maintenance (12%) – Deploy, test, and maintain network infrastructure across diverse environments, ensuring peak performance and long-term stability.
Training & Documentation (5%) – Participate in internal training sessions and contribute to documentation, including Methods of Procedure (MOPs) and network standards.
Costing & Planning (3%) – Support Sales and Project Management by providing accurate costing for commercial services using Salesforce and other tools.
Ability to work flexible hours, including occasional overnights and weekends for maintenance or outages. This position has an “on-call” requirement for one week at a time, once approximately every six weeks.
Technical degree in Telecommunications, Information Systems, or equivalent experience (at least 2 years in a similar role)
Industry certifications (preferred): Calix, Cisco, Ciena, Metaswitch, MEF.
Strong knowledge of IP networking, routing & switching, OTN, GPON, VOIP, and service troubleshooting.