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Job Title: Network Controller
Security Clearance: Top Secret
Job Title: Network Controller
Security Clearance: Top Secret
C3EL is currently recruiting a Network Controller to join our team at Scott AFB in IL. This position supports the Unified Capabilities (UC) Desk within DISA’s 24x7 Network Operations Center.
(This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.) Duties and Responsibilities may include, but not be limited to:
Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
Notify necessary points of contacts based on essential or heightened awareness networks, circuits, or location incidents .
Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
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Scott Air Force Base, USA
Scott Air Force Base, USA
Scott Air Force Base, USA
Scott Air Force Base, USA
Proactively monitor network alarms across platform specific network management tools.
Support all customers to include providing global situational awareness support.
Verify that service has been restored upon resolution of all customer-initiated tickets.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined .
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
Assess, identify, and recommend resolutions to various network incidents and/or configuration deficiencies.
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
A minimum of a High School diploma or equivalent is required.
Woman-owned U.S. systems integrator delivering engineering, IT, cybersecurity, communications, and logistics services to defense and federal agencies.
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Mid · 2+ years experience
Onsite
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