Oversee the lifecycle of infrastructure assets (from planning upgrades to retiring legacy systems), and manage vendor relationships and contracts for support and new solutions
Operates as part of the Group-wide IT function
Works with IT Directors for each Strategic Business Unit (SBU)
Supports site IT and SBU IT teams to maintain service reliability
Collaborates across IT and business stakeholders
Takes direction from the Director of M365, EUD and Infrastructure
Works within a matrix IT structure
Engages with third-party vendors for support and service delivery
Provides technical guidance and support to engineers and service teams across multiple locations
Engages with third-party vendors and partners for support, delivery, and escalation of infrastructure solutions
Oversee the lifecycle of infrastructure assets (from planning upgrades to retiring legacy systems)
manage vendor relationships and contracts for support and new solutions
Coaching and mentoring Junior team members
Cisco networking (routing, switching, VLANs, STP)
Understanding of core network services such as DNS, DHCP, IP addressing, and network segmentation
Good grasp of network security controls, including firewalls, VPNs, and secure access models (e.g. 802.1X/Cisco ISE)
Proficiency with Microsoft server platforms, including Windows Server, Active Directory, and Group Policy
Working capability in Microsoft 365 integrations, including hybrid identity, tenant-level configuration and application permissions
Strong capability across virtualisation platforms, including Hyper‑V, VMware, and comparable hypervisors
Understanding of high availability and clustering design across compute and network platforms
Solid grounding in enterprise storage technologies, including SAN/NAS, RAID, replication, and performance tuning
Understanding of backup and disaster recovery design principles, ideally utilising Veeam
Capability in certificate services and PKI, including certificate lifecycle and secure service integration
Understanding of patching, system hardening, and vulnerability management practices
Familiarity with NIST security frameworks and application of controls within infrastructure environments
Awareness of multi-site and global infrastructure considerations, including latency, resilience, and standardisation
Familiarity with monitoring, alerting, and performance management tooling
Understanding of ITIL-aligned service management practices
10 years+ of working with virtualisation, Windows server and storage technologies
5 years+ of working with Cisco technologies, leading and managing network platforms
3 years+ of Microsoft Cloud experience across M365 and Azure
Experience of working with a multi-national business and regulated environments
Able to develop and contribute to solution designs and implementation
Good communication, interpersonal and presentation skills
Self-motivated and able to prioritise tasks and manage own time efficiently
Proven ability to work independently or as part of a team
Developing self, individuals and teams
Demonstrate a Continuous Improvement mindset and traits
Technical documentation and presentation to IT and business stakeholders
