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Network Analyst II - NOC (Remote)
John Staurulakis
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
Microsoft OfficeEthernetFiber
Free
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Microsoft OfficeEthernetFiber
Key Skills for This Role
Microsoft OfficeEthernetFiber
Full Job Posting
Responsibilities
- Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms with increased autonomy and speed.
- Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
- Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
- Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to NetOps Engineering or appropriate resources after ensuring all basic checks are exhausted.
- Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
- Documentation: Assist in maintaining the team knowledge base; identify outdated SOPs and suggest specific updates to improve team efficiency.
- Mentorship: Provide guidance and act as a first-level resource for Network Analyst I team members regarding procedural questions.
- On-Call: Participate in an on-call rotation as required (incl. evening shifts).
Required Qualifications
- Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to master new network monitoring software quickly.
- Problem Solving: Ability to follow and validate logical workflows and written instructions to resolve network issues.
- Communication: Strong verbal and written communication skills; ability to remain professional and calm under pressure during high-traffic events.
- Customer Service: Proven experience interacting with customers or clients in a technical support capacity.
- General Networking: Strong understanding of Internet connectivity, IP addressing, and the function of routers/switches.
- Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
- Experience: 1–3 years of work experience in a NOC or technical support environment.
- Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.
- Ticketing: Prior experience with ticketing systems and maintaining accurate data entry.
- Monitoring: Experience with network monitoring tools, dashboards, and interpreting alarm data.
- Reliability: Demonstrated history of punctuality and consistent attendance.
- Initiative: A self-starter who proactively seeks out documentation improvements or learning opportunities during downtime.
- Attention to Detail: Ability to follow and audit detailed instructions without skipping steps.
Benefits & Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k))
- Generous PTO and wellness opportunities.
- Ongoing professional development and educational opportunities.
About John Staurulakis
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