Network Administrator II (Springfield, VA)

Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem

Provide support for the escalation and communication of status to agency management and internal customers

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof

Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance

Integrate new technologies into new and existing systems including the transition and migration of corporate systems.

Supports hardware infrastructure site surveys, planning, and design.

Provide transition planning and support services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition.

Provide transition planning and support for the migration of existing services between environments (migration to Cloud environments), migration of users from existing service platforms to new service offerings and transition of services into operations

Provides guidance to lower level technicians and specialists

Works individually and actively participates on integrated teams

Understands and applies more advanced concepts and processes to daily activities.

Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists

Provide O&S of LAN/WAN services on an expanded 24x7-service support level on-site and expanded 12x5 service support level during core hours and on-call support with two-hour response time during non-core hours

Provide manhole maintenance and repairs services of outside plan cabling on a standard 8x5 service support level for communications