NetSuite Administrator

The NetSuite Administrator is a core member of the IT team, responsible for the administration, maintenance, and continuous improvement of Quest's NetSuite ERP platform. The role serves as the primary point of accountability for NetSuite system availability, security, and performance, ensuring the platform reliably supports the operational and financial needs of the business.

The NetSuite Administrator works closely with business users and functional stakeholders to maximize utilization of NetSuite's delivered features and functionality, applying a solid understanding of accounting principles and business best practices to translate operational needs into effective system solutions. Beyond day-to-day administration, the role carries project management responsibility — leading platform updates, customizations, and system integrations with other Quest applications from scoping through delivery.

The role also partners with business stakeholders to develop test scripts, coordinate test execution, and support end user training, ensuring that system changes and enhancements are adopted effectively across the organization.

Stakeholder Partnership & Requirements Translation : Partners with key stakeholders across Accounting, Finance, Operations, and Sales to understand business needs and translate functional requirements into effective NetSuite solutions. Maintains a strong working knowledge of accounting, business, and SOX best practices and applies that understanding to system design and configuration decisions.

Platform Administration & System Maintenance : Manages the ongoing maintenance, updates, testing, and delivery of the NetSuite environment. Responsible for system availability, security administration, and the build, configuration, and troubleshooting of software enhancements, application deployments, and infrastructure upgrades.

System Support & Enhancement Management : Provides ongoing technical support to business users and manages the prioritization and resolution of support and enhancement requests. Serves as the primary point of contact for platform issues, ensuring timely and effective resolution that minimizes business disruption.

Integration & Data Management : Builds and maintains integrations between NetSuite and other Quest systems to ensure the scalability, accuracy, and completeness of data flowing into and out of the platform. Ensures data consistency and integrity across connected systems.

Reporting & Analytics : Leverages SuiteAnalytics to develop Saved Searches, reports, and dashboards that provide business users with timely and accurate operational and financial data. Supports the broader BI strategy through experience with Power Apps and Power BI where applicable.

Workflow & Automation Development : Utilizes SuiteFlow and SuiteScript to design and implement workflow automation that improves operational efficiency, reduces manual effort, and increases the overall return on investment of the NetSuite platform.

Project Management & Delivery : Acts as project manager for NetSuite and Accounting/Finance-related initiatives, leading projects from requirements capture through production delivery. Responsibilities include building test cases, coordinating test execution, completing required documentation, and managing timelines and stakeholder communication throughout the project lifecycle.

CORE VALUES Together, we DRIVE success through the Quest Core Values:

Develop People Trust and empower one another Encourage people to be their best selves Honor individual goals and aspirations Build strong leaders

Trust and empower one another

Encourage people to be their best selves

Honor individual goals and aspirations

Build strong leaders

Foster Respect Support one another Treat every role as vital Embrace diverse backgrounds Create an inclusive environment

Support one another

Treat every role as vital

Embrace diverse backgrounds

Create an inclusive environment

Deliver Innovation Be the change Ask questions and be curious Seek opportunities and identify problems Contribute to solutions

Be the change

Ask questions and be curious

Seek opportunities and identify problems

Contribute to solutions

Value Relationships Win and grow as one team Put people first Partner across the organization to build strong collaboration Embody a customer service mindset – both internally and externally

Win and grow as one team

Put people first

Partner across the organization to build strong collaboration

Embody a customer service mindset – both internally and externally

Pursue Excellence Act with integrity Hold yourself and others accountable Be fully engaged Focus fanatically on data and insights Serve as a good steward in our communities

Act with integrity

Hold yourself and others accountable

Be fully engaged

Focus fanatically on data and insights

Serve as a good steward in our communities