zoho_recruit

Nepali Customer Support Executive

Integrated Languages

Gurugram, IND

Full-time

Mid · 1+ years experience

Hybrid

Discovered 3 weeks ago

ZendeskFreshdeskCRM

Free

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Key skills for this role

ZendeskFreshdeskCRM

Customer Interaction : Provide exceptional customer support through phone, email, live chat, or social media in Nepali, ensuring clarity, understanding, and effective communication.
Issue Resolution : Respond to customer queries, complaints, and technical issues, providing accurate solutions and guiding customers through any challenges they may face.
Product Knowledge : Stay updated on company products, services, and policies to offer correct and relevant information to customers.
Record Keeping : Log customer inquiries, issues, and resolutions in the CRM system, ensuring that all information is accurately recorded and tracked.
Follow-Up : Proactively follow up with customers after issues are resolved to ensure satisfaction and gather feedback for service improvement.
Collaboration : Work closely with other teams, such as technical support, sales, and product development, to address customer needs and contribute to continuous improvement efforts.
Quality Assurance : Ensure that customer interactions maintain a high level of professionalism, reflect company standards, and provide excellent service.
Continuous Improvement : Share insights and feedback on customer needs and experiences to help improve internal processes, products, and customer support strategies.

Fluency in Nepali (both written and spoken) is essential; proficiency in English is also required.
Customer Support Experience : At least 1-2 years of experience in a customer service or support role, preferably in a call center or customer-focused environment.
Excellent Communication Skills : Strong verbal and written communication skills to effectively address and resolve customer concerns.
Problem-Solving Ability : Ability to think critically and provide practical solutions for customer issues, even in high-pressure situations.
Tech-Savvy : Comfortable using customer service tools, CRM systems, and other online platforms to manage customer interactions.

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