NEC Support Engineer (Remote)

Required Qualifications

• 15+ years of progressively responsible NEC enterprise voice experience; 20+ years strongly preferred, with demonstrated installation, support, architecture, and escalation leadership.
• Advanced hands-on expertise with NEC UNIVERGE SV9300, SV9500, 2000IPS, CCIS multi-site networking, ACD, CCWX/Queworx, UM8700/UM8000, and hospitality applications.
• Full NEC SV9300 and SV9500 certification portfolios or equivalent demonstrated expertise; NEC Master Technician designation or equivalent advanced credential strongly preferred.
• Deep hospitality PMS integration experience across voice, voicemail, SMDR/call accounting, guest-room telephone workflows, mailbox provisioning, room restrictions, maid ID, housekeeping status, and guest billing.
• Working knowledge of E911 configuration and compliance requirements under Kari's Law and RAY BAUM's Act.
• Strong troubleshooting knowledge of VoIP, SIP, UC, premise, cloud, and hybrid voice environments, plus LAN/WAN, MPLS, Wi-Fi, network design, and QoS for voice.
• Proven ability to independently manage complex, service-impacting escalations; perform onsite installation, testing, upgrades, maintenance, training, and system validation.
• Strong technical writing and presentation skills, including SOWs, procedures, solution documentation, RFP/RFI responses, executive recommendations, and C-suite briefings.
• Demonstrated ability to mentor engineers, lead cross-functional teams, manage competing priorities, and work effectively in remote and field environments.

Preferred Qualifications

• Experience supporting major hotel brands, independent hotels, boutique properties, resorts, mixed-use developments, high-density residential properties, or other multi-property environments.
• Experience with high-density hospitality Wi-Fi/network design, Univerge Blue/Intermedia, UCaaS, CCaaS, IVA, IVR, intelligent routing, and AI-powered customer-experience platforms.
• Familiarity with access control, CCTV/VMS, audiovisual systems, intercom, Valcom mass notification, smart IoT, biometrics, computer vision, and broader property technology.
• Experience with technology plan review, POC delivery, ROI/TCO analysis, cloud-migration assessments, standardized technical-response templates, and scalable engineering processes.

Certifications & Technical Credentials

Core Competencies & Work Requirements

• Advanced technical troubleshooting; NEC voice architecture; hospitality technology; incident and escalation management; root-cause analysis; executive and customer communication; documentation; mentoring; training; cross-functional collaboration; technology-roadmap development; ownership; and customer-service excellence.
• Must be able to work independently in a remote or field-based environment, travel to customer properties, support planned after-hours maintenance and emergency events, manage multiple priorities, protect customer information, and communicate professionally with property personnel, ownership groups, vendors, technical teams, and executives.

Workplace Benefits We Offer

• In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:
• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Great workplace culture that embodies our values

Equal Opportunity Employer Statement