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Navan Pro Consultant
Reed & Mackay
Dubai, UAE
Full Time
Mid
3 weeks ago
Travel ManagementSabreGalileoAmadeusGDSCustomer Service
Free
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Travel ManagementSabreGalileo
About the Role
Reed & Mackay is hiring a Navan Pro Consultant in Dubai to provide high-touch travel management services. The role involves building client relationships, managing travel bookings, and ensuring operational excellence.
Key Skills for This Role
Travel ManagementSabreGalileoAmadeusGDSCustomer Service
Responsibilities
- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation
- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
- Ability and willingness to service different client industry sectors across the wider business
- Demonstrate innovative thinking and provide a consultative approach
- To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all encompassing service
- To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
- Pro actively build meaningful and long lasting relationships both internally and externally
- Always exceed client’s expectation
- Identify and implement opportunity to add value to each booking
- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up to date knowledge of industry innovations (e.g., airline direct connect)
- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
Requirements
- Exceptional telephone manner and written skills
- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
- Has a proven record of experience in a core business travel environment
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
- Knowledge of Low Cost Carriers in the market and their different products available
- Fully conversant with various rail, black car, LCC, OTA booking systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS software packages
- Ability to build an exceptional rapport with all clients
- Excellent attention to detail
Full Job Posting
Overview
- At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit.
- As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.
- With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients.
- Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.
Job Purpose
- The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.
Service Expectation
- Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
- Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M
- Ability and willingness to service different client industry sectors across the wider business
- Demonstrate innovative thinking and provide a consultative approach
- To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all encompassing service
- To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology
Operational Excellence
- Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team
- Pro actively build meaningful and long lasting relationships both internally and externally
- Always exceed client’s expectation
- Identify and implement opportunity to add value to each booking
- Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up to date knowledge of industry innovations (e.g., airline direct connect)
- Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
- Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
- Monitor all bookings for further saving opportunities up until completion of the trip
- Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
- To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
- To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
- Demonstrate proactive thinking when providing travel solutions
What We're Looking For
- Exceptional telephone manner and written skills
- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
- Has a proven record of experience in a core business travel environment
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
- Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
- Knowledge of Low Cost Carriers in the market and their different products available
- Fully conversant with various rail, black car, LCC, OTA booking systems
- Have a ‘team player’ approach to an office environment
- Experience in using MS software packages
- Ability to build an exceptional rapport with all clients
- Excellent attention to detail
Equal Opportunities
- At Reed & Mackay we welcome everyone with an open mind and an open heart.
- Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities.
- Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent.
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