National Package Sales Training Manager
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Focus on newly promoted sales manager training and certification at stores of excellence
- Assist in training duties related to new store openings both virtually and in person when requested
- Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
- Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
- Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.
- Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
- Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
- Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
- Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
- Promotes learning culture by marketing learning and development programs to internal team members.
- Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
- Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
- Builds cross-functional relationships to drive training adoption and company required leadership initiatives.
Qualifications
- Bachelor’s Degree or Equivalent Work Experience
- Bilingual, English and Spanish strongly preferred
- Successful store manager for retail or similar experience
- Record of consistent above budget sales performance
- Demonstrated ability to build and maintain a full sales staff
- Established record of developing direct reports for promotion
- One-year of sales training
- One-year leadership training experience (preferred, yet not required)
- Ability to independently prioritize multiple projects at different locations
- Ability to conduct research, gather information for trend analysis
- High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance
- Strong communication and facilitation skills
- Excellent written and verbal communication skills
About Hilton Grand Vacations
A global leader in vacation ownership and hospitality services.
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