Multilingual Flex Capacity or Pooled Support

• Oversee execution support for language- and region-specific validation cycles
• Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
• Execute approved manual test cases and approved business-facing regression suites.
• Support post-deploy production validation planning, coordination, and execution.
• Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
• Maintain execution records, test assets, and operating documentation.
• Provide standardized status inputs and reporting support to Program Management.
• Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.

• Experience: 2-4+ years in testing, validation support, customer operations, or multilingual execution support roles.
• Language expectations: Coverage across English, French, Spanish, Portuguese; Arabic is desirable.
• Functional proficiency: Able to execute scripted validation steps, document issues clearly in English, and support language- or market-specific test cycles.
• Tool expectations: Basic BrowserStack and Jira fluency preferred; if not already proficient, vendor should include onboarding assumptions.
• Operating strengths: Consistency, documentation discipline, and ability to support recurring regression and production-validation windows without heavy retraining.
• Strong written and verbal English communication, French/Spanish strongly preferred.
• Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
• Comfort operating in a hybrid manual-plus-automation model.
• Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
• Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
• Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

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We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.