Multi-Unit Manager

Risk, Compliance & Operational Controls

Compensation- $82,800 - $96,320

• High school diploma required;
• Bachelor’s Degree in Business, Management, Hospitality, Retail Operations, or a related field preferred.
• 5+ years of progressive leadership experience in retail, hospitality, travel retail, airport operations, resort operations, or other high-volume customer-facing environments.
• Proven multi-unit leadership experience with accountability for sales, profitability, operational performance, compliance, and people leadership within an assigned property or district.
• Demonstrated success developing leaders, coaching teams, improving sales execution, and driving operational improvement in fast-paced, high-volume environments.
• Strong understanding of retail KPIs, labor management, inventory control, shrink reduction, expense oversight, merchandising execution, food safety, and customer experience.
• Experience operating within regulated airport, resort, food and beverage, or similar environments preferred.
• Strong commercial and financial acumen with the ability to analyze performance data, identify root causes, and develop practical business solutions.
• Strong leadership, communication, organizational, and stakeholder management skills with the ability to manage multiple priorities within one assigned property.
• Proficiency with Microsoft Office, learning management systems, and operational reporting or analytics tools.
• Ability to travel as needed to support assigned locations, training rollouts, business initiatives, and field priorities.
• Flexibility to work evenings, weekends, holidays, and extended field assignments as business needs require.
• About Us
• WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
• EEO/ADA/DFWP
• WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.