Multi Property Director of EBC
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International is seeking a Multi Property Director of EBC to lead the Event Booking Centre across multiple properties in Dubai. The role involves driving revenue targets, managing a team of 18, and ensuring brand integrity.
Key Skills for This Role
Responsibilities
- Lead and manage the Event Booking Centre (EBC) and its associates on a daily basis
- Achieve EBC revenue targets, team booking pace goals, guest and associate satisfaction
- Drive end to end sales effort to deliver financial goals for all participating hotels
- Maintain strong relationships with Event Planning, Operations, and Cluster Proactive Sales Team
- Ensure protection of brand integrity across all participating hotels
- Oversee effectiveness of all sales related business processes and channels
- Provide sales functional expertise to participating hotels
- Maximize revenue by upselling packages and creative food and beverage
- Set direction to ensure Sales Team achieves goals
- Participate in weekly sales strategy meetings
- Work collaboratively with property/cluster Revenue Management and Event Management personnel
- Manage shared service operating budget including controllable expenses
Requirements
- Previous experience with a large scale or multi site EBC environment
- Excellent selling skills and understanding of group sales processes
- Strong customer development and relationship management skills
- Ability to set accurate revenue goals for team
- Ability to interpret market data and apply to sales strategy
- Knowledge of Marriott Lodging products, cultures and brand strategies
- Financial management skills including P&L analysis, budgeting, forecasting
- Strong communication, decision making, and coaching skills
- High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred
Full Job Posting
JOB SUMMARY
- Leads and manages the Event Booking Centre (EBC) and its associates on a daily basis, with full accountability for achieving EBC revenue targets, team booking‑pace goals, guest and associate satisfaction, and the unit’s overall financial performance.
- Drives the end‑to‑end sales effort to deliver financial goals for all participating hotels, while maintaining strong and productive relationships with Event Planning, Operations, and the Cluster Proactive Sales Team.
- Ensures the protection of brand integrity across all participating hotels and oversees the effectiveness of all sales‑related business processes and channels.
SCOPE / BUSINESS CONTEXT
- A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
- Number of Direct Reports – 18
- Titles of Direct Reports – Sales Coordinator/ Sales Executive / Sales Manager / Senior Sales Manager/Asst Director of EBC
CANDIDATE PROFILE Experience
- Previous experience with a large scale or multi site EBC environment
Skills and Knowledge
- Excellent selling skills and understanding of group sales processes for all brands; can bring a sale to closure
- Possesses excellent telephone sales skills
- Strong customer development and relationship management skills
- Ability to set accurate revenue goals for team
- Ability to interpret market data and apply to sales strategy
- Ability to implement successful sales strategies for multiple properties
- Knowledge of all Marriott Lodging products, cultures and brand strategies
- Knowledge of need time strategy as developed by Revenue Management
- Knowledge of contractual agreements and legal implications
- Knowledge of food trends, food and beverage composition and menu planning
- Effective sales skills to upsell products and services
- Ability to manage and balance large group and local catering business
Education or Certification
- High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred
Sales and Marketing
- Provides sales functional expertise to participating hotels.
- Maximizes revenue by upselling packages and creative food and beverage.
- Sets direction to ensure that Sales Team achieves goals.
- Understands and achieves team and individual goals.
- Provides critical input to market leaders for development of property and overall market sales strategy.
- Participates in weekly sales strategy meetings.
- Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.
- Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.
- Works with market leadership to encourage non participating or new hotels to join the sales office
- Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
- Provides targeted and timely communication of results and other achievements and challenges to the Director of Marketing.
- Reviews turnover to the Event Planning team for consistency and completion.
Revenue Management
- Ensures that sales strategies are communicated, implemented and updated as market conditions fluctuate.
- Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.
- Monitors local, regional and International business outlook and provides updates to Revenue Management.
Guest Satisfaction
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Ensures sales team establishes clear expectations for customers and properties throughout the sales process.
- Ensures transfer of accurate, complete and timely information to operating departments at the properties.
- Ensures effective resolution of guest issues that arise as a result of the sales process.
- Participates in guest satisfaction review sessions with Sales Team to help identify areas of improvement.
- Works with Director, Sales Office to incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Supports the customer recognition program in effect at the X Sales Office.
Human Resources
- Interviews, hires management, and hourly associates with the appropriate skills to meet the business needs of the properties.
- Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Conducts hourly associate performance appraisals according to Standard Operating Procedures.
- Administers the performance appraisal process for direct report managers.
- Administers sales bonus and incentive programs.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with associates.
- Actively solicits feedback, utilizes an “open door” policy and reviews associate satisfaction results.
- Manages associate progressive discipline procedures for areas of responsibility.
- Ensures regular on going communication is happening in all areas of responsibility.
Financial Management
- Participates in the development of annual shared service operating budget.
- Manages the shared service operating budget including controllable expenses to achieve or exceed budgeted goals.
- Makes recommendations on staffing levels based on projected turnover, seasons, changes in market conditions and call volume.
- Prepares weekly and period end P&L critiques.
- Understands the operation’s impact on the overall financial goals of participating properties and educates staff on details as appropriate.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Guest Experience Expert
Mecca, KSA
Marriott International is seeking a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Mecca. The role involves processing operational needs, addressing guest requests, and sharing local hig
Guest Experience Expert-(Saudi National)
Mecca, KSA
Marriott International seeks a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Makkah. Responsibilities include check-in/out, addressing guest requests, and sharing local highlights. This
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Hostess
Riyadh, KSA
Marriott International is seeking a Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior experience
Engineering Admin Assistant
Dubai, UAE
Marriott International seeks an Engineering Admin Assistant to serve as a point of contact for clients, handle administrative tasks, and support engineering operations at JW Marriott in Dubai. The role requires strong co
Hotel Cleanliness Expert
Dubai, UAE
Additional Information Job Number 26085924 Job Category Housekeeping & Laundry Location Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remote
Guest Experience Expert
Mecca, KSA
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA
Host/Hostess
Riyadh, KSA
Hostess
Riyadh, KSA
Engineering Admin Assistant
Dubai, UAE
Hotel Cleanliness Expert
Dubai, UAE