Multi-Property Assistant Credit Manager
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Key skills for this role
About the Role
Marriott International is seeking a Multi-Property Assistant Credit Manager to oversee credit operations across properties. The role involves approving credit, auditing compliance, managing receivables, and coordinating with departments.
Key Skills for This Role
Responsibilities
- Approve issuance of credit as required by the Hotel credit policy daily.
- Audit compliance to credit policy and LSOP by other departments.
- Balance daily City Ledger with Income audit.
- Ensure bills are mailed within 48 hours in adherence to SOP and credit policy.
- Follow up on all outstanding accounts and maintain proper follow up documents and history log.
- Schedule and control activities of Credit Collector and receivable clerk, monitor their performances.
- Inform top management of current and potential credit problems.
- Work with Controller and Assistant on credit and write off issues.
- Schedule monthly credit meeting and quarterly write off meeting.
- Prepare Quarterly Credit Loss report on a timely basis.
Requirements
- Leadership skills
- English language proficiency
- Training and willingness to help continue the success of the property
- Adequate knowledge of Marriott SOPs, LSOPs, and related corporate policies
Full Job Posting
POSITION SUMMARY
- Skills and Knowledge Leadership skills English language Training and willing to help continue the success of the property
Specific Responsibilities
- Approve issuance of credit as required by the Hotel credit policy daily.
- Maintain supportive roles with other departments.
- Audit compliance to credit policy and LSOP by other departments.
- Balance daily City Ledger with Income audit.
- Insure bills are mailed within 48 hours in adherence to the SOP and credit policy and that they are well presented and completed.
- Follow up on all outstanding accounts and maintain proper follow up documents and maintain a history log.
- Schedule and control the activities and duties of both the Credit Collector and the receivable clerk and monitor their performances.
- Inform top management of current and potential credit problems.
- Work with the Controller and the Assistant in reference to Credit and write off issues.
- Schedule a monthly credit meeting and a quarterly write off meeting.
- Prepare the Quarterly Credit Loss report on a timely basis as requested by the SOP.
- Follow up on credit meetings minutes and advise the Controller and Assistant on the status of the decisions made.
Additional Duties
- Insure proper handling of credit cards and imprints.
- Follow up daily with the FO manager on the High Balance sheet.
- Maintain a good relationship with other credit supervisor in town and in other Marriott Hotels in the regions.
- Follow up on group billing and adjust were needed.
- Prepare the monthly aging report and discuss with the Controller and Assistant Controller.
- Reconcile all receivable related accounts monthly to include city ledger, guest ledger, allowance for doubtful accounts and other accounts as requested by the Controller or Assistant Controller.
- Establish an effective cross training program within the department.
- Cover the Accounts Receivable clerk duties during his absence.
- Participate in the Quality improvement process.
- Maintain a close relationship with other department heads.
- Attend from time to time the Sales department briefings.
OT Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and
- Speak to guests and co workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
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