Multi-Prop. Marketing Executive
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Key skills for this role
About the Role
Marriott International is hiring a Multi-Property Marketing Executive in Ras Al Khaimah. The role involves resolving guest calls, using marketing techniques to maximize revenue, processing reservations, and supporting sales and marketing efforts.
Key Skills for This Role
Responsibilities
- Contact appropriate individual or department to resolve guest calls, requests, or problems
- Use marketing techniques to maximize revenue while maintaining guest loyalty, including up selling
- Determine and give complimentaries to guests as gifts for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
- Assist management in training and motivating employees; serve as a role model
Requirements
- Ability to resolve guest calls, requests, or problems
- Ability to use marketing techniques to maximize revenue while maintaining guest loyalty
- Ability to process reservation requests, changes, and cancellations
- Ability to perform general office duties to support Sales & Marketing
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Full Job Posting
Position Summary
- Contact appropriate individual or department to resolve guest calls, requests, or problems
- Use marketing techniques that maximize revenue while maintaining guest loyalty, including up selling
- Determine and give complimentaries to guests as gifts for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
- Assist management in training and motivating employees; serve as a role model
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs
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