MSP Technical Project Manager
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Key skills for this role
Key Skills for This Role
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Key Responsibilities
- Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff.
- Develop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets.
- Facilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages.
- Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution.
- Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track.
- Maintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work.
- Own project documentation such as statements of work, change orders, project schedules, status reports, acceptance criteria, and handover documentation to support teams.
- Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards.
- Manage scope to avoid scope creep, handling change management and approvals when requirements evolve.
- Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders.
- Collaborate with account management and sales to provide project estimates, identify follow‑on opportunities, and support client roadmapping.
- Lead post‑project reviews and lessons learned to improve future MSP delivery practices.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
- 3–5+ years of experience managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider environment.
- Strong understanding of core IT infrastructure concepts such as Windows Server, Active Directory, networking, firewalls, Microsoft 365, and common MSP toolsets (RMM/PSA).
- Proven experience managing multiple concurrent client projects with competing priorities in a ticket‑ and SLA‑driven environment.
- Demonstrated proficiency with project management tools (e.g., Jira, ClickUp, Asana, or MS Project) and standard productivity tools (e.g., Excel, PowerPoint, Visio).
- Excellent communication, stakeholder management, and client‑facing skills, with the ability to translate technical topics into business language.
- Strong organizational, analytical, and problem‑solving skills, with a track record of driving issues to resolution.
Preferred Qualifications
- Project management certification such as PMP, PRINCE2, or Agile/Scrum credentials.
- Hands‑on background in systems, networking, cloud, or similar technical role within an MSP.
- Experience with onboarding new MSP clients and executing migration projects (e.g., M365, server/network refreshes, cloud migrations).
- Familiarity with ITIL practices and service delivery processes in managed services.
About Red Cup IT, Inc.
Provides managed IT, cybersecurity, and cloud infrastructure services.
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