MS Specialist OSS
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About the Role
The OSS Management Specialist ensures the maintenance, upgrades, and updates of OSS/SQM software and hardware within agreed SLAs.
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Responsibilities
- Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management.
- Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations.
- Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers.
- Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations.
- Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
- - Independently performs OSS/SQM operations and maintenance activities, ensuring platform availability, performance, backups, housekeeping, data cleansing, installations, tuning, integration testing, documentation, and problem management. - Analyzes service performance and configuration requirements, identifies root causes, and independently resolves recurring issues while providing appropriate technical recommendations. - Coordinates end-to-end incident, problem, change, and risk management with MS teams, Nokia service groups, third-party organizations, and customers. - Provides technical guidance, coaching, and on-the-job support to new team members and may act as a shift/team leader for 24x7 operations. - Monitors service requests and change requests against agreed SLAs, prioritizes activities, and takes corrective actions or escalates resources when required to maintain service performance.
Qualifications
- Must-have skills:
- Any bachelor's degree or equivalent, with a minimum of 4+ years of experience.
- Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management.
- Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence.
- Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning.
- Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams.
- Good - To - Have skill:
- Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching.
- Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management.
- Experience with service monitoring, KPI/performance analysis, and preventive maintenance.
- Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation.
- Must-have skills: - Any bachelor's degree or equivalent, with a minimum of 4+ years of experience. - Good expertise in OSS/SQM operations, maintenance, troubleshooting, and platform performance management. - Hands-on experience in incident, problem, change, and risk management, including root-cause analysis and SLA adherence. - Good knowledge of OSS/SQM software, hardware, backups, data administration, integration testing, and application performance tuning. Good coordination and communication skills with MS teams, customers, third-party vendors, and cross-functional teams. Good - To - Have skill: - Experience in 24x7 operations, shift leadership, team coordination, and on-the-job coaching. - Knowledge of CMDB, data cleansing, OSS/SQM documentation, and service configuration management. - Experience with service monitoring, KPI/performance analysis, and preventive maintenance. - Strong skills in process improvement, technical documentation, and standardized procedures/checklist implementation.
About Nokia
Nokia is a Finnish multinational technology company specializing in telecommunications infrastructure, software, and licensing. It provides network equipment and services for mobile, fixed, and cloud networks to communications service providers and enterprises worldwide.
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