Motor Assessor QLD

The role

We’re looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.

Do you need a scenery change or a chance to expand your skill set?

Or just want to get off the tools.

If so Auto & General has a great opportunity for you!

Being a Motor Assessor at Auto & General means you’ll be a part of a multi-award winning company and one of Australia’s fastest-growing insurance companies that offers a competitive salary, on-going training and development for you to achieve true work variety and your career aspirations.

Being based out of one of our QLD assessment centers, located in Enoggera, Underwood, or Eagle Farm means you’ll maximise your ongoing training, development and our supportive One Team culture.

will include but not be limited to the following:

• Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
• Conduct Post Repair Inspection to ensure repair quality
• Multi-channel assessing responsibility.
• Provide excellent service to our customers both on the phone and in person.
• Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
• Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
• Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs..
• Working as part of a state team of assessors to problem solve customer’s repair issues.
• Providing excellent key to key customer repair times to increase customer advocacy.

What experience you’ll bring

• Industry trade qualified.
• Experience and current knowledge of the motor body repair industry.
• Passionate about delivering a high standard of customer service.
• Sound level of computer literacy.
• Ability to work independently and as part of a team.