Mortgage Underwriting Manager

Oversee daily reviews of a representative sample of production loan files to validate the accuracy and consistency of mortgage product output

Drive consistency in QA scoring, documentation, and root cause analysis across the team.

Product Quality & Insights

Identify trends, recurring defects, and opportunities for product improvement through systematic QA reviews.

Distinguish between isolated issues and systemic product gaps using data-driven analysis.

Translate underwriting observations into clear language that engineering and product teams can understand and act upon.

Partner closely with Product, Engineering, Machine Learning, and Customer Success to improve underwriting accuracy.

Participate in product planning by representing the voice of underwriting quality.

Support customer-facing teams by providing underwriting expertise for complex product questions and escalations when needed.

8+ years of residential mortgage underwriting experience, including significant experience with agency lending.

3+ years managing or leading teams of mortgage underwriters or quality assurance professionals.

Deep expertise in residential mortgage underwriting, including borrower eligibility, income analysis, asset verification, credit assessment, collateral review, appraisal analysis, underwriting conditions, and agency guideline interpretation.

Demonstrated ability to identify trends, perform root cause analysis, and translate findings into process or technology improvements.

Exceptional written and verbal communication skills with the ability to simplify complex underwriting concepts for technical audiences.

Strong analytical mindset with experience using data to identify quality trends

Experience working with Loan Origination Systems (Encompass, Byte, etc.) and mortgage technology platforms.

Experience partnering with Product or Engineering teams is strongly preferred.

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.