Moogsoft AIOps Engineer

Moogsoft AIOps Engineer – Roles & Responsibilities

Platform Management: Deploy, configure, and maintain Moogsoft AIOps (On-prem / Moogsoft Cloud) Customize event ingestion, normalization, and enrichment pipelines Configure alert correlation, clustering, and noise reduction policies Perform Moogsoft upgrades, patches, and performance tuning

Integrate Moogsoft with monitoring tools such as: Splunk, Dynatrace, AppDynamics, Prometheus, Nagios, etc. Work with REST APIs, webhooks, and data pipelines

Implement automation using: Python / Shell scripting ITSM tools (ServiceNow, BMC Remedy, Jira, etc.) Build event workflows for incident creation and auto-remediation Event & Incident Management

Configure: Alerts → Situations → Incidents lifecycle Design correlation rules, similarity algorithms, and noise suppression Monitor real-time events and improve MTTR (Mean Time to Resolution) Create dashboards and reports for operational insights Data & AI Operations Tune AI algorithms for better event deduplication and clustering

Analyze historical data to improve: Alert quality Incident prediction

Work with data sources like: Logs, metrics, traces

Strong experience with: Moogsoft AIOps (v9 / Cloud preferred)

Knowledge of: Linux/Unix systems JSON, REST APIs SQL / NoSQL databases

Scripting: Python, Shell, or JavaScript Monitoring tools integration experience AIOps / Monitoring Knowledge

Understanding of: Event correlation Alert noise reduction Root cause analysis (RCA) and strong knowledge of ITIL processes

1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget