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Monitoring Operator - Code Red
Chubbfiresecurity
Jandakot, AUS
Full-time
Entry
Onsite
AUD 72000-82000 yearly / year
Discovered 2 weeks ago
Free
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Monitoring Operator (Control Room) — Jandakot, Perth (Onsite)
Protect lives and property every shift. Join a team that responds to critical events across Australia and delivers calm, professional support when it matters most.
About Chubb Fire & Security
Chubb Fire & Security Australia is a leading provider of fire safety and security solutions and part of the API Fire and Security group of companies. Our purpose is simple and powerful: PROTECT PEOPLE FIRST—and we’re proud of a culture focused on building great leaders.
The Role
Based at our Jandakot Monitoring Centre, you’ll be part of a 24/7 operation that manages alarm events and coordinates timely responses for customers across multiple states.
What You’ll Do
• Monitor and respond to fire alarm events and inbound/outbound calls.
• Liaise with customers, emergency services, technicians, security guards and facility managers.
• Complete accurate administrative tasks covering all facets of alarm monitoring.
• Log after‑hours job requests and schedule/dispatch technician jobs.
What You’ll Bring
• Proven customer service experience, ideally in a contact centre environment.
• Strong communication skills and computer literacy.
• Calm, professional manner with strong attention to detail.
• Ability to work autonomously and as part of a team.
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