Mobile Field Logistics Specialist

Life Unlimited.

At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Mobile Field Logistics Specialist is an on-site member of the Logistics Team in a District Sales Office.

This person will provide logistical support to the Sales Reps as well as excellent customer service to the hospital staff that will differentiate Smith & Nephew from their competitors.

The Mobile Field Logistics Specialist will focus on product delivery, Central Processing check-in, re-stocking and maintaining inventory levels, and re-setting instruments post-surgery.

Good working knowledge of company products, operating systems and procedures is critical.

What you will be doing:

Communicates and coordinates pickup and delivery activity for local shipments with Operational Support Center (OSC), Supervisor and Sales Representative personnel.

Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.

Performs pickups and deliveries to Surgeon customers, hospitals, clinics, airport, bus station, post offices, and local vendors.

Assures necessary paperwork is processed for shipments handled.

Checks instrumentation into Central Processing Department (CPD) for sterilization and delivers implants to appropriate holding area.

Re-sets instrument trays for office sets and works with CPD staff to locate any missing instrumentation post-surgery.

Acquires un-used implants from holding area that are to be returned to the OSC.

Records daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases.

Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.

Ability to proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.

Communicates effectively and professionally with Office Staff, Sales Representatives and all third-party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff.

Fields customer complaints and communicates them as necessary to OSC staff.

Dress in a professional manner as a representative of the company, this may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager