MIS Analyst

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities:

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)

Provide regular status updates for all project participants and create presentations for steering committee updates

Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements

Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines

Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements

Create, manage and maintain project plans and act as the project manager for all follow ups across various departments

Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

7 - 9 years of relevant experience

Proficient in Microsoft Office

Comprehensive knowledge of Dispute process

Ability to work unsupervised and apply problem solve capabilities

Ability to work occasional weekends to support Pega releases and COB testing

Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)

Demonstrated analytical skills

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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