MiniBar Refreshment CtrAttd-Ld
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Key skills for this role
About the Role
Marriott International is seeking a Mini Bar Refreshment Center Attendant Lead to provide direction to the team and ensure a positive guest experience with in-room refreshment centers.
Key Skills for This Role
Responsibilities
- Provide direction to the team of Mini Bar/Refreshment Center Attendants
- Assist with opening and closing duties including setting up supplies and cleaning equipment
- Inventory refreshment center, in room accessories and promotional materials
- Record sales using computer system and restock bars as instructed
- Maintain awareness of product availability and expiration dates to prevent stock outs
- Use computer programs to assign guest rooms to attendants and relay notes to management
- Prepare daily room inventory lists and restocking carts
- Place emergency orders with suppliers
- Respond to guest requests and assign to appropriate attendant
- Communicate refreshment center issues with hotel management
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry up to 25 pounds
Full Job Posting
Position Summary
- Provide direction to the team of Mini Bar/Refreshment Center Attendants.
- Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Facilitate positive guest experience with the in room refreshment center.
Responsibilities
- Inventory refreshment center, in room accessories and promotional materials and replace if required.
- Maintain the cleanliness and appearance of each refreshment center.
- Record sales using the computer system and restock bars as instructed.
- Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock out situations.
- Use computer and software programs to assign guest rooms to all attendants and follow up to confirm that all attendants’ notes are relayed to management.
- Prepare a listing of rooms to inventory each day, prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory.
- Place orders for products with suppliers in the event of an emergency.
- Respond to requests from guests and assign to the proper attendant.
- Communicate any issues regarding the refreshment center operation with hotel management.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees.
- Ensure staff is working together as a team to ensure optimum service to guests.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Additional Information
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Develop and maintain positive working relationships with others.
- Speak with others using clear and professional language.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand eye coordination.
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