MiniBar Refreshment CtrAttd-Ld
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Key skills for this role
About the Role
Marriott International seeks a Mini Bar Refreshment Center Attendant Lead to oversee the in-room refreshment center team at The Abu Dhabi EDITION. The role involves directing attendants, managing inventory, restocking, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Provide direction to the team of Mini Bar/Refreshment Center Attendants
- Assist with opening and closing duties including setting up supplies and cleaning
- Inventory refreshment center, in room accessories and promotional materials
- Record sales using computer system and restock bars as instructed
- Assign guest rooms to attendants and follow up on relayed notes
- Place orders with suppliers in emergencies
- Respond to guest requests and assign to proper attendant
- Serve as a departmental role model or mentor
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry up to 25 pounds
Full Job Posting
Position Summary
- Provide direction to the team of Mini Bar/Refreshment Center Attendants.
- Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Facilitate positive guest experience with the in room refreshment center.
Responsibilities
- Inventory refreshment center, in room accessories and promotional materials and replace if required.
- Maintain the cleanliness and appearance of each refreshment center.
- Record sales using the computer system and restock bars as instructed.
- Maintain awareness of product availability, expiration dates, and inventory levels.
- Use computer and software programs to assign guest rooms to attendants and follow up.
- Prepare a listing of rooms to inventory each day, prepare a restocking cart, and push cart to floors.
- Place orders for products with suppliers in emergencies.
- Respond to requests from guests and assign to proper attendant.
- Communicate any issues regarding refreshment center operation with hotel management.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Additional Duties
- Serve as a departmental role model or mentor by working alongside employees.
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines.
- Ensure staff is working together as a team to ensure optimum service.
- Follow all company and safety and security policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Develop and maintain positive working relationships with others.
- Speak with others using clear and professional language.
- Read and visually verify information in a variety of formats.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
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