Mine IT Systems Administrator

Responsibilities

• Provide advanced troubleshooting and technical support for escalated infrastructure, systems, networking, and end-user issues.
• Serve as a technical escalation point for Helpdesk Technicians and IT Technicians.
• Support administration and maintenance of Windows server environments, Active Directory, Group Policy, DNS, DHCP, file services, and related Microsoft infrastructure technologies.
• Assist with administration and support of Microsoft 365, Microsoft Intune, endpoint management, and identity management systems.
• Support virtualization infrastructure including VMware vSphere environments, virtual machines, storage systems, and backups.
• Troubleshoot and support network infrastructure including switches, wireless systems, VLANs, routing, fiber connectivity, and network patching.
• Assist with maintenance and monitoring of server rooms, communication rooms, UPS systems, and infrastructure hardware.
• Participate in infrastructure upgrades, system deployments, hardware refreshes, migrations, and technology improvement initiatives.
• Support cybersecurity initiatives including patch management, endpoint protection, account security, and vulnerability remediation activities.
• Maintain accurate documentation for systems, network diagrams, configurations, procedures, and asset inventories.
• Monitor infrastructure health, system alerts, backup status, and operational performance indicators.
• Coordinate and work with vendors, contractors, and third-party support providers as required.
• Provide onsite and remote support for office, plant, shop, and mining operational areas.
• Support disaster recovery, failover, and business continuity processes as required.
• Follow company safety standards, cybersecurity requirements, change management practices, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Perform other incidental and related duties as required and assigned.

Required Qualifications & Skills

• High school diploma or equivalent required.
• Valid driver’s license required.
• Experience administering Microsoft Windows Server environments and Active Directory infrastructure.
• Working knowledge of networking concepts including TCP/IP, VLANs, switching, routing, wireless networking, DNS, and DHCP.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to prioritize multiple operational tasks and manage workload effectively in a fast-paced environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to safely work in industrial and mining environments when required.

Preferred Qualifications & Skills

• Associate degree, technical diploma, or relevant IT certifications preferred.
• 3–7 years of experience supporting enterprise IT infrastructure, systems administration, or networking environments preferred.
• Experience supporting VMware vSphere or similar virtualization platforms.
• Familiarity with Microsoft 365 administration, Microsoft Intune, endpoint management, and identity management systems.
• Experience supporting enterprise storage, backups, server hardware, and infrastructure systems.
• Familiarity with cybersecurity best practices, patch management, endpoint protection, and access control principles.
• Experience with ticketing systems, infrastructure monitoring systems, and technical documentation practices.
• Experience with OT environments, industrial networking, SCADA systems, or mining operations considered an asset.
• Familiarity with PowerShell scripting or automation tools considered an asset.
• Relevant certifications such as Microsoft AZ-104, VMware VCP, CCNA, CompTIA Server+, or similar considered an asset.

Work Environmental and Physical Requirements

• Site-based position located at Coeur Rochester mine near Lovelock, Nevada.
• This role requires travel throughout the mine site to support systems in offices, plant facilities, and field locations.
• The position may involve lifting equipment up to 50 lbs and performing tasks requiring bending, kneeling, climbing, and reaching.
• Employees must be comfortable working outdoors in varying weather conditions including heat, cold, wind, and dust.
• Required PPE includes hard hat, safety glasses, gloves, and high-visibility clothing; additional PPE may be required for certain tasks.
• Walking and standing on uneven ground, steep slopes, and active mining areas may be required for extended periods.
• Occasional support outside standard business hours may be required.
• Valid driver’s license required.

Additional Information