Microsoft Officer Specialist/Trainer

Microsoft Officer Specialist/Trainer Location: Hybrid - with requirement to deliver from QA centres and client sites Your Role: As an expert in your field of end user application training, you will deliver QA and vendor specific innovative, high-quality sessions predominantly across Microsoft 365 core applications, especially Excel, PowerPoint and Copilot. Alongside these, skills in wider M365 apps will be ideal, extending to Microsoft Project, Power BI and SharePoint for a business user audience. Tech agnostic data Literacy, visualisation, storytelling and governance are increasing requests for a wide range of clients. You will empower learners to apply their knowledge effectively in real-world scenarios. You will maintain high satisfaction scores, contribute as a subject matter expert, and collaborate across teams to support shared goals and continuous improvement. In addition to training delivery, you will play a key role in shaping the future of learning by contributing insights to the design and development of cutting-edge courses. With strong expertise in Microsoft digital productivity tools, and data foundations, alongside other vendors like Google (Workspace and Gemini) and Adobe (Creative Cloud), you will stay at the forefront of industry trends through ongoing professional development and a passion for education. Key Responsibilities: Training Delivery: Deliver high quality and engaging training in line with polices, industry standards and regulatory requirements. Performance & Quality Metrics: Attain a consistent Trainer Satisfaction Score (TSAT) of 92%+ and achieve ‘Meeting Expectations’ in trainer observations, utilise feedback to improve performance and effectiveness of training, conduct peer observations providing constructive feedback. Subject Matter Expertise: Act as an SME utilising your in-depth knowledge to contribute insights to internal discussions, client programmes and collaborate cross functionally Communication: Collaborate effectively across teams, maintaining professional proactive communication with internal and external stakeholders Contribution: Support team objectives and initiatives, demonstrate accountability and reliability showing flexibility to adapt to priorities Continuous Professional Development: Proactively maintain industry recognised certifications, engage in continued learning to stay up to date with industry trends, emerging tech and best practices Your Experience: Training Delivery Excellent presentation, facilitation, and coaching skills to effectively deliver content in an engaging and interactive manner virtually and/or in-person Ability to connect with diverse audiences at all levels within an organisation, including technical and non-technical professionals Essential Skills Microsoft 365 Demonstrate strong knowledge and skills in core Microsoft 365 applications (particularly Excel, PowerPoint, Word, Outlook, Teams) to enable effective collaboration, communication, and productivity. Ability to deliver training across all user levels, with advanced proficiency of core M365 apps. Copilot Hands-on experience using Microsoft 365 Copilot across core apps (Excel, Word, Teams, Outlook, PowerPoint) and Copilot secure Chat, to enhance digital productivity and efficiency. A strong understanding of prompt engineering and responsible use of AI. Ability to translate AI features and capabilities into practical business applications and keep up to date with rapid feature evolution. Excel Ability to teach all levels of business user topics, from foundational through to advanced features. Knowledge of advanced Excel topics, including: popular functions, data lists, visuals, PivotTables, dynamic array formulas, Power Query basics, dashboard creation, and process automation to support a range of business functions.

Training Delivery: Deliver high quality and engaging training in line with polices, industry standards and regulatory requirements.

Performance & Quality Metrics: Attain a consistent Trainer Satisfaction Score (TSAT) of 92%+ and achieve ‘Meeting Expectations’ in trainer observations, utilise feedback to improve performance and effectiveness of training, conduct peer observations providing constructive feedback.

Subject Matter Expertise: Act as an SME utilising your in-depth knowledge to contribute insights to internal discussions, client programmes and collaborate cross functionally

Communication: Collaborate effectively across teams, maintaining professional proactive communication with internal and external stakeholders

Contribution: Support team objectives and initiatives, demonstrate accountability and reliability showing flexibility to adapt to priorities

Continuous Professional Development: Proactively maintain industry recognised certifications, engage in continued learning to stay up to date with industry trends, emerging tech and best practices

Excellent presentation, facilitation, and coaching skills to effectively deliver content in an engaging and interactive manner virtually and/or in-person

Ability to connect with diverse audiences at all levels within an organisation, including technical and non-technical professionals

Demonstrate strong knowledge and skills in core Microsoft 365 applications (particularly Excel, PowerPoint, Word, Outlook, Teams) to enable effective collaboration, communication, and productivity.

Ability to deliver training across all user levels, with advanced proficiency of core M365 apps.

Hands-on experience using Microsoft 365 Copilot across core apps (Excel, Word, Teams, Outlook, PowerPoint) and Copilot secure Chat, to enhance digital productivity and efficiency. A strong understanding of prompt engineering and responsible use of AI.

Ability to translate AI features and capabilities into practical business applications and keep up to date with rapid feature evolution.

Ability to teach all levels of business user topics, from foundational through to advanced features.

Knowledge of advanced Excel topics, including: popular functions, data lists, visuals, PivotTables, dynamic array formulas, Power Query basics, dashboard creation, and process automation to support a range of business functions.

About You

About Us

Wellbeing & benefits Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including: 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays Holiday Buying scheme Medicash plan, Wellhub, Cycle to Work scheme Private Medical Insurance at corporate rates Employee Assistance Programme Employee Discounts Benefit Hub 3 Development days 2 Charity days per year Pension Scheme Early Friday Finish at 4pm Personal growth Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. A little about QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. Our Mission We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. You can find out more about us at https://www.qa.com/about/careers/

27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays

Holiday Buying scheme

Medicash plan, Wellhub, Cycle to Work scheme