Microsoft Dynamics 365 CRM Engineer

Key Responsibilities

• Design, develop, and maintain solutions within Microsoft Dynamics 365 CRM (Sales & Customer Service Hub)
• Customize and configure CRM entities, forms, views, business rules, and workflows
• Develop plugins, custom workflows, and integrations using C# and .NET
• Build and extend solutions using Power Platform components:
• Power Apps (Model-driven apps)
• Power Pages
• Power Automate
• Integrate Dynamics 365 with external systems and APIs
• Participate in solution design discussions and provide technical recommendations
• Troubleshoot, debug, and optimize CRM applications
• Support deployment activities and manage solutions across environments
• Collaborate with functional teams to translate business requirements into technical solutions

Required Skills & Qualifications

• 4–7 years of experience working with Microsoft Dynamics 365 CRM
• Strong experience with:
• Dynamics 365 Sales
• Customer Service Hub
• Proficiency in:
• C# , .NET, and plugin development
• Web services, APIs, and integrations
• Hands-on experience with Power Platform :
• Power Apps
• Power Automate
• Power Pages
• Experience with Dataverse and CRM data modeling
• Knowledge of solution management and deployment best practices
• Familiarity with JavaScript and HTML for CRM form customization
• Strong problem-solving and analytical skills

Nice to Have