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Microsoft Dynamics 365 CRM(CCaaS) Platform Engineer
Tata Consultancy Services
IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 3 weeks ago
Microsoft Dynamics 365 CRMPCFPower AppsPower AutomatePower Platform Admin CentreCopilot Studio
Free
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Microsoft Dynamics 365 CRMPCFPower Apps
Key Skills for This Role
Microsoft Dynamics 365 CRMPCFPower AppsPower AutomatePower Platform Admin CentreCopilot Studio
Full Job Posting
Strong experience developing and configuring Microsoft Dynamics 365 CRM (Customer Service / Contact Centre) solutions.
· Proven development experience in MS Dynamics 365 CRM (PCF, plugins, web resources, JavaScript).
· Working knowledge of Custom API design and integration best practices.
· Hands-on experience with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).
· Experience in Copilot Studio chatbot designing
· Understanding of Azure services relevant to CCaaS (Azure communication Services, Event Grid).
· Excellent problem-solving, stakeholder management, and documentation skills.
About Tata Consultancy Services
IT Services & Consulting607979 employeesFounded 1968
Global leader in IT services, consulting, and business solutions.
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