Mgr-Training
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Key skills for this role
About the Role
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Work.
Key Skills for This Role
Responsibilities
- Promote and inform employees about all training programs
- Display leadership in guest hospitality and create a positive atmosphere for guest relations
- Help employees identify specific behaviors that will contribute to service excellence
- Ensure employees receive on going training to understand guest expectations
- Use effective training methods to ensure employees understand guest satisfaction
- Meet with training cadre on a regular basis to support training efforts
- Observe service behaviors of employees and provide feedback
- Monitor enrollment and attendance at training classes
- Meet regularly with participants to assess progress and address concerns
- Partner with operational leaders to assess if employees demonstrate effective skills
- Review comment cards, guest satisfaction results and other data to identify areas of improvement
- Measure transfer of learning from training courses to the operation
Requirements
- 2 year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in human resources or related professional area; certified trainer
- OR 4 year bachelor's degree in related major; certified trainer; no work experience required
- Certified trainer
Full Job Posting
Job Summary
- Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision.
- Works with property leadership team to identify and address employee and organizational development needs.
- Responsible for ensuring effective training is in place to enable the achievement of desired business results.
Candidate Profile
- 2 year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
- OR 4 year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
Core Work Activities
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
Additional Responsibilities
- Ensures adult learning principles are incorporated into training programs.
- Ensures all training and development activities are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training.
- Makes any necessary adjustments to training methodology and/or re trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings.
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
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