Mgr-Security & Safety
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Key skills for this role
About the Role
Marriott International is seeking a Security & Safety Manager to oversee loss prevention operations, ensure property safety, and train staff. The role requires a high school diploma or GED with 4 years of experience, or a 2-year degree with 2 years of experience in security/loss prevention.
Key Skills for This Role
Responsibilities
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
- Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times
- Comply with applicable laws and safety regulations
- Follow proper key control guidelines in loss prevention and in the property
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional
- Incorporate into patrols an inspection tour of recording system
- Follow Duty of Care process for the protection of guests and employees
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees
- Handles complaints, settling disputes, and resolving grievances and conflicts
- Implements action plans to monitor and control risk
- Oversees all loss prevention operations including patrol process, emergency response, investigations, shipping and receiving, electronic key system and manager on duties
Requirements
- High school diploma or GED; 4 years experience in security/loss prevention or related professional area
- OR 2 year degree from an accredited university in Criminal Justice or related major; 2 years experience in security/loss prevention or related professional area
Full Job Posting
JOB SUMMARY
- Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
- Maintains logs, certifications and documents required by law and Standard Operating Procedures.
- Trains staff in established emergency procedures and implements accident and fire prevention procedures.
- Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
- OR 2 year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
Additional Responsibilities
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on du
- Oversees and guides the efforts of the Accident Prevention Committee.
- Oversees first aid program for guests and employees.
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
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