Mgr-Security & Safety
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Key skills for this role
About the Role
Marriott International seeks a Security & Safety Manager for JW Marriott in Mecca to oversee loss prevention operations, ensure guest and employee safety, and manage emergency procedures.
Key Skills for This Role
Responsibilities
- Manage daily functions of the security/loss prevention department to protect property assets, employees, guests, and property
- Administer fire prevention programs and emergency preparedness
- Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits and incident tracking
- Develop detailed shut down procedures for the property
- Oversee patrols, CCTV equipment, alarmed doors, and duress alarms
- Handle complaints, settle disputes, and resolve grievances
- Implement action plans to monitor and control risk
- Oversee first aid program for guests and employees
- Manage claims process for General Liability and Worker's Compensation cases
- Develop liaison with local law enforcement and emergency services
- Train staff in emergency procedures and accident/fire prevention
- Ensure exceptional customer service and meet quality standards
Requirements
- High school diploma or GED; 4 years experience in security/loss prevention or related professional area OR 2 year degree in Criminal Justice or related major; 2 years experience in security/loss prevention or related professional area
- Experience in administering fire prevention programs and emergency preparedness
- Knowledge of hazard and risk assessments, OSHA/SAFETY audits, and incident tracking
- Ability to develop and implement safety procedures and training
- Strong interpersonal and communication skills to lead and influence others
Full Job Posting
Job Summary
- Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
- Maintains logs, certifications and documents required by law and Standard Operating Procedures.
- Trains staff in established emergency procedures and implements accident and fire prevention procedures.
- Focuses on ensuring guest and employee satisfaction while achieving the operating budget.
Candidate Profile Education And Experience
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
- OR 2 year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Core Work Activities Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
- Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Develops detailed 'shut down' procedures for the property to ensure that all areas are secured at the appropriate times.
- Comply with applicable laws and safety regulations.
- Follow proper key control guidelines in loss prevention and in the property.
- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
- Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
- Follow Duty of Care process for the protection of guests and employees.
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Implements action plans to monitor and control risk.
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
- Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops liaison with local law enforcement and emergency services.
- Informs and/or updates the executives and peers on relevant information in a timely manner.
- Provides information to supervisors and co workers by telephone, in written form, e mail, or in person.
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