Mgr-Security I

Role Overview

Education and Experience

• High school diploma or GED with 3 years of security, loss-prevention, or related professional experience.
• Alternatively, a 2-year degree in Criminal Justice or a related major with 1 year of relevant professional experience.
• Maintains first aid and CPR certifications required for security officers.

Managing Security Operations

• Assists with emergency procedure development and implementation.
• Recommends follow-up action for security breaches and investigates property asset losses.
• Deploys security staff to monitor and protect property assets.
• Reports employee accidents and general liability incidents through the required service.
• Conducts patrols of the property and parking areas and maintains required reports.
• Inspects security equipment and ensures that it is fully functioning.
• Identifies hazards and unsafe practices and implements risk control plans.
• Provides or arranges timely medical attention and implements local authority security and safety requirements.

Leading Security Teams

• Attends operational and forecast meetings to understand group needs and communicate relevant information to security officers.
• Leads, coaches, mentors, and develops security team members.
• Provides guidance, sets performance standards, and monitors employee performance.
• Communicates safety procedures and codes and ensures employee understanding.
• Completes performance appraisals and disciplinary documentation according to applicable procedures.
• Develops or delivers training programs and supports the employee peer review process.

Guest Service and Human Resources

• Handles guest complaints, disputes, grievances, and conflicts.
• Promotes exceptional guest hospitality and empowers employees to provide excellent customer service.
• Works to meet quality standards and customer expectations and improve satisfaction and retention.
• Supports claims management, raises issues with Human Resources, and works to improve service performance.