Mgr-Security I

Job Summary

Work Arrangement

• The position is based at a hotel property in the Central Area District of Madinah, Saudi Arabia.
• The schedule is full time and the source identifies the position as not remote.

Education and Experience

• A high school diploma or GED plus 3 years of security, loss prevention or related experience is required, or a 2-year degree in Criminal Justice or a related major plus 1 year of relevant experience.
• The role requires experience or capability in security operations, incident response, staff leadership and required documentation.

Managing Security Operations

• Assist with developing and implementing emergency procedures.
• Recommend follow-up action for security breaches.
• Investigate losses of property assets and refer matters to appropriate management.
• Deploy security staff to monitor and protect property assets.
• Comply with corporate security, safety and security-management guidelines.
• Complete reports for employee accidents and general-liability incidents.
• Conduct patrols of the property and parking areas and maintain required records.
• Identify physical hazards and unsafe practices and implement risk-control plans.
• Keep current with local criminal activity affecting the property.
• Inspect security equipment and ensure it is fully functional.
• Provide means for timely medical attention.
• Implement local authority security and safety requirements.

Leading Security Teams

• Attend meetings to understand group needs and communicate relevant information to security officers.
• Communicate safety procedures and monitor related processes.
• Provide guidance and direction, including setting and monitoring performance standards.
• Coach and mentor employees and support their development.
• Conduct employee performance appraisals according to standard procedures.
• Complete disciplinary procedures and required documentation.
• Maintain first aid and CPR certifications required for security officers.

Customer Service and Human Resources

• Display leadership in guest hospitality and create a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service.
• Meet quality standards and customer expectations.
• Handle guest problems, settle disputes and resolve grievances or conflicts.
• Support claims management and bring relevant issues to Human Resources.

Candidate Profile

• The role requires leadership, interpersonal and communication skills to influence, encourage and support security team members.
• The role requires sound safety, security, risk-control and customer-service judgment.
• The position includes employee support, coaching, mentoring and performance-management activities.