Mgr-Sales I

Role Overview

Education and Experience

• Either a two-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or a related field plus 3 years of relevant sales and marketing experience.
• Alternatively, a four-year bachelor's degree in business administration, marketing, hotel and restaurant management, or a related field plus 1 year of relevant experience.

Relationship and Business Development

• Coordinate with external hotel sales channels to complement sales efforts and avoid duplication.
• Build relationships with existing and new customers through sales visits, entertainment, FAM trips, trade shows, and other activities to generate future bookings.
• Develop community relationships, expand the sales opportunity customer base, and manage key internal and external stakeholder relationships.
• Provide accurate, complete, and effective business turnover information to banquet management.

Sales Operations

• Participate in sales calls with team members to obtain new business and close business.
• Execute and support booking operations, including generating proposals, writing contracts, and preparing customer correspondence.

Market and Revenue Growth

• Identify new business to achieve individual and hotel revenue goals.
• Understand competitor strengths and weaknesses, economic trends, supply and demand, and how to sell against market conditions.
• Identify the best opportunities for the hotel based on market conditions and hotel needs.
• Understand target customers, their businesses and concerns, and provide solutions that improve business outcomes.

Customer Service

• Support company service and relationship strategies by delivering excellent service throughout each customer experience.
• Implement customer service standards, improve market share, model positive customer relationships, and collect guest feedback on product quality and service levels.