Mgr-Rooms Operations I
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Key skills for this role
About the Role
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
Key Skills for This Role
Responsibilities
- Manage execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
- Lead and motivate the rooms operations team to achieve guest and employee satisfaction goals
- Monitor compliance with standards and procedures
- Assist in performing annual Quality audit with GM and Regional Director
- Review financial statements and performance data to measure productivity and cost reduction
- Interview and assist in hiring decisions; conduct employee orientations
Requirements
- Experience in hotel rooms operations management
- Leadership and team management skills
- Strong guest service orientation
Full Job Posting
Job Summary
- Assists in managing the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping) and managing staff.
- Strives to continually improve guest and employee satisfaction and maximize financial performance.
- Monitors compliance with standards and procedures.
Core Work Activities
- Verifies that goals are translated to the team regarding guest tracking and productivity.
- Creates a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement.
- Understands employee and guest satisfaction results and develops game plans.
- Assists employees in understanding guests' ever changing needs.
- Assists in managing execution of all operations in rooms area departments.
- Follows property specific second effort and recovery plan.
- Publishes guest satisfaction results in a timely fashion.
- Takes proactive approaches when dealing with employee concerns.
- Meets semiannually with staff on a one to one basis.
- Assists/teaches team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
Managing and Monitoring Activities
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Responds timely to customer service department requests.
- Verifies that all team members meet or exceed hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with GM & Regional Director.
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback and reviews employee satisfaction results.
- Verifies property policies are administered fairly and consistently.
- Celebrates successes and publicly recognizes contributions of team members.
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