Mgr IT Support

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience. 8+ years of IT support or IT operations experience, including leadership responsibility.

Strong experience managing onsite support, deskside, remote support, and service desk operations.

Hands-on experience supporting Windows and Mac endpoints.

Working knowledge of: Microsoft Intune Tanium Jamf ServiceNow Power BI AV conference room technologies Endpoint management practices Strong understanding of incident management, request fulfillment, SLA management, and escalation handling.

creating dashboards, KPI reporting, and operational scorecards.

Excellent communication, customer service, and stakeholder management skills.

supporting distributed or global operations.

Experience leading global support teams in a matrixed environment.

Strong ServiceNow administration and reporting expertise.

with ITAM, endpoint compliance, and device lifecycle management.

designing operational dashboards and executive reporting packs. ITIL certification or equivalent service management knowledge Experience with knowledge management, process improvement, and standardization initiatives. Familiarity with collaboration platforms and AV support in enterprise office environments. Core Competencies Leadership and team development Customer service excellence Incident and escalation management Global operations mindset ServiceNow expertise Power BI analytics and reporting KPI, SLA, and metrics management Endpoint management across Windows and Mac Intune, Tanium, and Jamf administration support AV and onsite support operations Process improvement and operational discipline Strong communication and stakeholder engagement Success Measures SLA and KPI attainment across support operation Improved user satisfaction and service quality Reduced incident backlog and repeat issues Accurate and timely dashboards and reporting Strong team performance and capability growth Improved endpoint and onsite support effectiveness Better alignment across global IT operations

UKG is the Workforce Operating Platform that puts workforce understanding to work.

With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.

It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com