Mgr-InRoom Dining
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Key skills for this role
About the Role
Marriott International seeks an In-Room Dining Manager to oversee daily room service operations in Riyadh. The role involves supervising staff, ensuring guest satisfaction, managing budgets, and leading the team to deliver exceptional service.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in daily room service operations
- Ensure compliance with property policies and room service standards
- Manage staffing levels to meet guest service, operational, and financial objectives
- Lead the room service team, providing guidance, feedback, and performance monitoring
- Participate in financial management of department, including budgets and controllable expenses
- Ensure exceptional customer service by interacting with guests and handling complaints
- Conduct human resource activities including training, coaching, and performance appraisals
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Entry level management position responsible for daily operations in Room Service. Directs, trains, and assists employees to follow standards in delivering food and beverage to guestrooms and hospitality suites. Assists in ensuring guest and employee satisfaction while maintaining the operating budge
Education and Experience
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.
Managing Day to Day Room Service Operations
- Supervises and manages employees. Manages all day to day operations. Understands employee positions well enough to perform duties in employees' absence.
- Ensures property policies are administered fairly and consistently.
- Communicates areas in need of attention to staff and follows up to ensure follow through.
- Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Room Service Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals.
- Celebrates successes and publicly recognizes the contributions of team members.
- Communicates performance expectations in accordance with job descriptions.
- Ensures regular ongoing communication with employees to create awareness of business objectives.
- Establishes and maintains open, collaborative relationships with employees.
- Observes service behaviors of employees and provides feedback.
Room Service Financial and Budgeting Goals
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day to day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers employees to provide excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback.
- Sets a positive example for guest relations.
- Handles guest problems and complaints.
- Participates in the employee performance appraisal process, providing feedback as needed.
Conducting Human Resource Activities
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Supports a departmental orientation program for employees to receive the appropriate new hiring training.
- Trains staff and monitors adherence to all cash handling and credit policies and procedures.
- Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Recognizes good quality products and presentations.
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