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Mgr, India Renewals
NetApp
Bengaluru, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
CRM systemsSalesforce
Free
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Role Overview
The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle. The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth. Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
Key Skills for This Role
CRM systemsSalesforce
Full Job Posting
Job Summary
The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle. The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth. Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
Job Requirements
- Manage all renewal opportunities within the assigned territory.
- Maintain visibility into renewal timelines, customer health, and potential risks.
- Engage customers and partners to review contract status, renewal options, and value realization.
- Build and maintain a reliable renewal pipeline using internal tools.
- Deliver accurate weekly, monthly, and quarterly forecasts. Identify at‑risk renewals early and develop action plans to retain customers.
- Partner with Account Managers, Account Executives, and Customer Success teams. Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.
- Share renewal insights and best practices with partners to strengthen execution. Lead discussions on pricing, contract terms, and upsell opportunities.
- Ensure renewal quotes and agreements meet compliance and process standards. Reduce churn and close renewals within expected timelines.
- Track and report renewal metrics and performance trends.
- Streamline renewal processes to enhance efficiency and customer satisfaction.
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