Mgr-Front Office II
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International is seeking a Front Office Manager to oversee all front office functions and staff, including bell staff, switchboard, guest services/front desk, and retail/gift shop.
Key Skills for This Role
Responsibilities
- Oversee all front office functions and staff, including bell staff, switchboard, guest services/front desk, and retail/gift shop
- Lead customer service team, guide and influence others, demonstrate integrity and lead by example
- Manage daily operations, ensure quality and standards, and meet customer expectations
- Achieve and exceed performance, budget, and team goals
- Manage department controllable expenses to meet or exceed budget
- Ensure compliance with front office policies, standards, and procedures
- Provide exceptional customer service, respond to guest issues and complaints
- Interview, hire, train, and evaluate staff; manage progressive discipline
- Identify development needs and coach team members
Requirements
- High school diploma or GED; 4 years experience in guest services, front desk, or related field
- OR Associate's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related; 2 years experience
- Strong leadership and interpersonal skills
- Ability to manage financial performance and budgets
Full Job Posting
职位概述
- 对所有前厅部职能和人员负责。责任范围包括行李员、总机操作、宾客服务/前台和零售/礼品店（如适用）。
- 作为部门主管，负责指导并与经理和员工合作，成功执行所有前厅部业务。
- 努力不断提高客人和员工的满意度，并最大限度地提高部门的财务业绩。
教育和经验要求
- 高中文凭或高中同等学历 (GED)；4 年宾客服务、前台或相关专业领域工作经验。
- 或者在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位；2 年宾客服务、前台或相关专业领域工作经验。
核心工作活动
- 领导客户服务团队：利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
- 维护客户服务和前台目标：实现和超越目标，包括绩效目标、预算目标和团队目标等。
- 管理项目和政策：确保遵守所有前厅部政策、标准和程序。
- 确保卓越的客户服务：提供超越预期的服务，实现客户满意并保留客人。
- 管理和开展人力资源活动：识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。
关于万豪
- 万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。
- JW 万豪酒店是万豪国际集团旗下的奢华酒店品牌，在全球各大城市和度假胜地拥有 100 多间酒店及度假酒店。
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Guest Experience Expert
Mecca, KSA
Marriott International is seeking a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Mecca. The role involves processing operational needs, addressing guest requests, and sharing local hig
Guest Experience Expert-(Saudi National)
Mecca, KSA
Marriott International seeks a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Makkah. Responsibilities include check-in/out, addressing guest requests, and sharing local highlights. This
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Hostess
Riyadh, KSA
Marriott International is seeking a Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior experience
Engineering Admin Assistant
Dubai, UAE
Marriott International seeks an Engineering Admin Assistant to serve as a point of contact for clients, handle administrative tasks, and support engineering operations at JW Marriott in Dubai. The role requires strong co
Hotel Cleanliness Expert
Dubai, UAE
Additional Information Job Number 26085924 Job Category Housekeeping & Laundry Location Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remote
Guest Experience Expert
Mecca, KSA
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA
Host/Hostess
Riyadh, KSA
Hostess
Riyadh, KSA
Engineering Admin Assistant
Dubai, UAE
Hotel Cleanliness Expert
Dubai, UAE