Mgr-Front Office I

Job Overview

Core Work Activities

• Manage day-to-day operations, ensuring quality and meeting customer expectations.
• Develop and implement specific goals and plans to prioritize and accomplish work.
• Handle complaints, settle disputes, and resolve grievances.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Ensure regular communication with employees to create awareness of business objectives and communicate expectations.
• Understand the impact of department operations on overall property financial goals and objectives.
• Utilize interpersonal and communication skills to lead, influence, and encourage others.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Supervise and manage employees, and manage all day-to-day operations.
• Establish and maintain open, collaborative relationships with employees.
• Supervise all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Candidate Profile

• High school diploma or GED and 2 years of experience in guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• Experience in managing daily operations and ensuring quality standards.
• Ability to handle complaints and resolve conflicts.
• Strong communication and leadership skills.
• Experience in supervising and managing employees.

Education and Experience

• High school diploma or GED and 2 years of experience in guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• Experience in managing daily operations and ensuring quality standards.
• Ability to handle complaints and resolve conflicts.
• Strong communication and leadership skills.
• Experience in supervising and managing employees.

Additional Information