Mgr-Front Desk
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Key skills for this role
About the Role
Marriott International is seeking a Front Desk Manager for Le Méridien Riyadh to oversee front office operations, supervise staff, and ensure exceptional guest service.
Key Skills for This Role
Responsibilities
- Assist Front Office Manager in administering front office functions and supervising staff
- Manage day to day operations to ensure quality and customer satisfaction
- Handle complaints, settle disputes, and resolve grievances
- Supervise staffing levels to meet guest service and financial objectives
- Train staff and monitor adherence to credit policies
- Perform front desk duties as necessary and run shifts when needed
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to manage day to day operations and supervise staff
- Strong interpersonal and communication skills
- Ability to handle complaints and resolve conflicts
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Candidate Profile
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Manages day to day operations, ensuring quality and customer expectations are met.
- Develops specific goals and plans to prioritize and organize work.
- Handles complaints, settling disputes, and resolving grievances.
- Supervises staffing levels to meet guest service, operational, and financial objectives.
- Ensures regular communication with employees to create awareness of business objectives.
- Understands the impact of department operations on overall property financial goals.
- Utilizes interpersonal and communication skills to lead and encourage others.
- Supervises and manages employees, performing duties in their absence.
- Establishes and maintains open, collaborative relationships.
- Provides services above and beyond for customer satisfaction.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
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